RUUUDE! & RUUUTHLESS! – TERMS & CONDITIONS
Welcome to RUUUDE! & RUUUTHLESS! By browsing, shopping, or interacting with our website, you agree to these Terms & Conditions. We’ve kept them clear, friendly, and easy to read, but they’re legally binding, so please take a moment to go through them.
If you have questions, our customer service team is always ready to help.
1. Who We Are
RUUUDE! & RUUUTHLESS! is a UK-based clothing brand selling directly through our website.
- “We”, “us”, or “our” = RUUUDE! & RUUUTHLESS!
- “You” = anyone browsing or buying from our website
2. Using Our Website
You’re welcome to browse, shop, and enjoy our content as long as you:
✅ don’t copy or reuse our designs, branding, images, or text
✅ don’t attempt to hack, disrupt, or harm the website
✅ don’t use the site for anything illegal
We may update or change the website at any time.
3. User Accounts
Creating an account is optional. If you do:
- Provide accurate information
- Keep your login safe
- Notify us if you suspect unauthorised access
- We can suspend or close accounts that break these terms
You can request deletion of your account at any time.
4. Placing an Order
When you place an order:
- Add items to your cart and complete checkout
- Receive an order confirmation email
- Once your order is accepted and processed, a contract begins
If we cannot accept your order (stock or payment issues), we will notify you, and you won’t be charged.
5. Product Information
We aim to show colours, sizing, and details as accurately as possible. Small variations may occur due to screen differences or manufacturing.
If your product arrives damaged, faulty, or incorrect, contact us immediately so we can fix it.
6. Prices and Payment
- All prices are in GBP (£) and include UK tax
- Delivery charges are shown at checkout
- Payment must be made when placing an order
- Accepted payment methods are listed on the website
If a pricing error occurs, we’ll contact you before processing.
7. Delivery & Shipping (UK Only)
We deliver within the UK only.
- Delivery options and estimated times are shown at checkout
- Dispatch confirmation will be emailed
- Delivery times are estimates, not guaranteed
If we cannot deliver an item, you won’t be charged.
8. Returns & Refunds (Changed Your Mind)
You have 14–30 days from receiving your order to return items if you’ve changed your mind.
To qualify:
✅ Items must be unworn and in original condition
✅ Tags must still be attached
✅ No stains, scents, or signs of wear
Non-returnable unless faulty:
- Personalised items
- Underwear & swimwear
Refund process:
- Contact us to start a return
- Return items using our instructions
- Once received and inspected, we refund to your original payment method
- Refunds usually take up to 14 days after we receive the items
9. Faulty, Missing, or Incorrect Items
If an item is faulty, missing, or incorrect:
✅ Contact us immediately
✅ Provide photos if requested
✅ We will repair, replace, or refund in line with UK consumer law
10. Privacy Policy (Summary)
We respect your privacy.
What we collect:
- Name, email, address, phone for orders
- Payment info (handled securely)
- Browsing info on our website
- Optional newsletter sign-ups
How we use it:
- Process orders and deliveries
- Answer questions or complaints
- Send marketing emails (only if opted in)
- Improve our website
Who we share with: Trusted partners only (payment providers, delivery couriers, IT services). We never sell your data.
Your rights: Access, correct, or request deletion of your data. Opt out of marketing anytime.
11. Cookie Policy
We use cookies to make your experience better.
Types of cookies:
- Necessary – essential for the site
- Performance – help improve the site
- Functional – remember preferences
You can disable cookies in your browser, but some features may not work properly.
12. Size Guide Disclaimer
Our size guide is a recommendation only.
- Fit may vary due to style, material, or manufacturing
- Check measurements carefully
- Customer service is happy to advise
13. Intellectual Property
Everything on our website — including designs, logos, branding, images, and text — belongs to RUUUDE! & RUUUTHLESS! You may not copy, reproduce, or use it without permission.
14. Limitation of Liability
We are responsible for:
✅ Providing products as described
✅ Complying with UK consumer law
✅ Refunding or replacing faulty products
We are not responsible for:
❌ Business losses or commercial use
❌ Indirect or consequential loss
Nothing here removes your statutory rights.
15. Complaints Handling
If something goes wrong:
- Contact us with details
- We’ll acknowledge your message promptly
- We’ll work to resolve the issue
If still unresolved, you may escalate through UK consumer dispute channels.
16. Changes to These Terms
We may update these Terms occasionally. The version active when you place an order applies.
17. Governing Law
These Terms are governed by UK law. Any disputes will be handled in UK courts.
18. Contact Us
Questions, returns, or general inquiries:
Email: info@ruuudeandruuuthless.com